Anti-Spam Policy
Last updated on: January 12th, 2020.
What is SPAM?
Spam is any email you send to someone who hasn't given you their direct permission to contact them on the topic of the email. You need to have a valid lawful basis to send system notifications that are necessary for using your application or service (like password reminders, invoices, receipts, etc.).
When you send an email to someone you don't know, that's an "unsolicited" email. Sending one unsolicited message to someone is obviously not spam. But when you send an unsolicited email to an entire list of people you don't know, that's spam.
What kind of email address ARE NOT OK to send to with Mailazy?
You can't import or send to any email address which:
You do not have explicit, provable permission to contact in relation to the topic of the email you're sending. You bought, loaned, rented or in any way acquired from a third party, no matter what they claim about quality or permission. You need to obtain permission yourself. You haven't contacted them via email in the last 2 years. Permission doesn't age well and these people have either changed email address or won't remember giving their permission in the first place. You scraped or copy and pasted from the web. Just because people publish their email address doesn't mean they want to hear from you.
Account suspension
We reserve the right to suspend your account immediately and start
investigating your activity if:
Your bounce rate is 10% or higher of all emails sent; Your emails
have a high percentage of spam complaints (more than 1 in 1,000
emails (0.1%)). If it turns out that you were sending emails
without having a valid legal ground - we will terminate your
account. We can ask you to prove that you have a legal ground and
we can close your account if you do not have such proof.
Otherwise, we will re-activate your account and you will be able
to use the service again.
Account termination
If you spam using your Mailazy account, you can be sure to expect
the following:
Your account will be terminated immediately; No refund will be
made.
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Still not sure why you should go for Mailazy ! Know straight from our customers
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Our onboarding emails were our biggest customer experience bottleneck. Password resets getting lost in spam, activation links expiring – it was a mess. Mailazy changed the game and had a direct, positive impact on our activation rate and customer retention.
RapidTask - Alex Ngu, Head of Product
We were skeptical that just changing our email delivery would make a huge difference for our marketing campaigns. But the numbers speak for themselves. After switching to Mailazy, our open rates jumped almost 10%, and we're seeing a higher conversion rate on our promotional emails. Turns out, getting past spam filters and into the inbox is half the marketing battle!
Insightsly - Emily Woo - Head of Marketing
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Before Mailazy, we'd spend way too much time troubleshooting email deliverability issues for our clients. It was a frustrating distraction from our core development work. Mailazy provides reliable infrastructure that's easy to integrate with our clients' projects. Now we can confidently deliver apps knowing the critical email components will work seamlessly, enhancing both our services and our clients' overall experience.
SwiftDev Studio – Sarah Woods, Project Lead
We were looking for a way to differentiate our agency. Partnering with Mailazy allows us to offer a premium email deliverability solution as part of our service packages. It not only resolves a common pain point for clients but demonstrates our commitment to performance and reliability. Mailazy has helped us increase client satisfaction and even opened up new revenue streams.
Innovate Web Solutions – Mark Edwards, CEO